Frequently Asked Questions

What is "I Need This Unicorn"?

"I Need This Unicorn" is a one-woman online store offering handmade and custom-designed apparel, accessories, and gifts. My creations are inspired by metal music, fantasy, horror, video games, and beauty trends—crafted for alt girls and anyone who appreciates the unconventional.

Who is behind the brand?

Hi, I'm Jessica! An illustrator based in the San Francisco Bay Area, I design, create, and manage every aspect of this shop. 

Are your products handmade?

Yes! Many items are handcrafted by me in my home studio. This includes tie-dyed shirts, resin crafts, soaps, and more. Each piece is made with care, ensuring uniqueness and quality.

Do you still offer print-on-demand items?

While my focus has shifted to handmade goods, I still offer select print-on-demand items like t-shirts and cosmetic bags. These are produced and shipped by trusted partners, allowing me to provide a wider range of designs.

Where do your products ship from?

• Handmade items: Shipped directly from my studio in the Bay Area, California.
  
• Print-on-demand items: Fulfilled by partners with facilities in locations such as Chatsworth, CA; North Carolina; New York; Canada. I have opted to not use the manufacturer in China due to the long shipping times.
  

How long does shipping take?

• Ready-Made Handmade items: Typically ship within 2–7 business days.
  
• Made-To-Order Handmade Items: Depending on the complexity of the item, and how busy the season is. It can take 3 days- 3 weeks. Pressed vinyl shirts will be made faster than a resin figurine, due to the curing time.
• Print-on-demand items: Production and shipping can take 1–2 weeks.
  

Please note that during peak seasons or unforeseen circumstances, delays may occur. USPS is notorious for letting my products take the scenic route! (Once it reaches the Post Office, it is out of my hands what happens to it.)

Do you offer rush shipping?

Currently, I do not offer expedited shipping. As a solo creator, I strive to fulfill orders promptly, but I recommend placing orders early if you have a specific deadline.

What items are in stock?

Items like unicorn sticker sheets, holographic die-cut stickers,  and resin crafts are typically in stock and ready to ship. Other products are made to order.

How do I care for my handmade items?

Care instructions vary by product and are included with each item. Generally, handmade items should be handled gently and kept away from extreme conditions to ensure longevity.

Can I request a custom order?

Absolutely! I welcome custom requests and would love to create something unique for you. Please reach out via the Contact Page to discuss your ideas. Please be aware, I will not always be available for custom orders.

What is your return policy?

Due to the handmade nature of many items, returns are handled on a case-by-case basis. If you have concerns about your order, please contact me within 7 days of receipt, and I'll do my best to resolve the issue.